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Personal home pages
and entertainment sites can be unpredictable and unstructured. Some users
even enjoy finding their way around a complex maze of links. But a web
site for an organisation or commerce should have a clear structure - it
cannot count on chance or great effort by the user.
Navigation buttons should allow a combination of three
types of link: vertical, lateral and polar. Vertical links are the main links between content pages and the
home page. Lateral links connect two or more pages that are complementary
to one another. Polar links (or star links) connect several sub-categories
to a central hub. If these links are balanced and presented in such a
way that the user forms a clear mental image of the site and learns where
everything is located, he or she is more likely to spend time browsing
the whole site and to revisit.
The Web is
built with hyperlinks. External links make
a site useful as a gateway to other resources on the Internet. Link management
should be part of an ongoing quality assurance exercise in order to avoid
dead or obsolete links.
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